Last updated: Feb 22, 2026

 

This Policy applies to all online goods purchased through www.thepolephysio.com, including online training programs, e-courses, workshops and digital products. By purchasing with The Pole Physio, you agree to the terms outlined below.

 

1. Payments

 

1.1 Website Purchases

 

All goods must be paid in full at the time of booking unless otherwise specified.

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We use secure third-party payment providers (such as Stripe or similar services). The Pole Physio does not store or have access to your credit card details and is not liable for losses arising from third-party payment systems, except where caused by our fraud or the fraud of our employees.

 

1.2 Surcharge Fees

 

Online transactions may incur a surcharge fee. Any surcharge will be clearly displayed at checkout and will not exceed the amount charged to The Pole Physio by the merchant provider, in accordance with ACCC regulations.

 

2. Refund Policy – Online Programs, Courses & Digital Products

 

Due to the digital nature of these products and immediate access to materials, all program and course purchases are non-refundable and non-transferable, except where required under Australian Consumer Law.

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By proceeding with your purchase, you acknowledge and agree to these terms and conditions and understand that refunds will not be issued for cancellations or non-attendance, except where required under Australian Consumer Law.

 

3. Australian Consumer Law

 

Nothing in this Policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL).

 

Under the ACL:

• Our services come with guarantees that cannot be excluded.

• If a service has a major failure, you may be entitled to cancel the contract and receive a refund for the unused portion, or compensation for reduced value.

• If a failure does not amount to a major failure, you are entitled to have the issue rectified within a reasonable timeframe.

If there is any inconsistency between this Policy and the ACL, the ACL will prevail.

 

Further information about your rights can be found at the Australian Competition and Consumer Commission (ACCC) website.

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4. Change of Mind

 

We do not offer refunds for change of mind or if you find a service or product cheaper elsewhere.

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5. Processing Time

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Where a refund is required under Australian Consumer Law, we aim to process approved refunds within two (2) business days. Refunds will be issued via the original payment method unless otherwise agreed.

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Merchant processing fees may be deducted where legally permitted.

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6. Contact

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If you have questions regarding this Policy, please contact: info@thepolephysio.com