Last updated: May 27, 2026

 

This Policy applies to all online goods purchased through www.thepolephysio.com, including online training programs, e-courses, workshops and digital products. By purchasing with The Pole Physio, you agree to the terms outlined below.

 

1. Payments

 

1.1 Website Purchases

 

All goods must be paid in full at the time of booking unless otherwise specified.

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We use secure third-party payment providers (such as Stripe or similar services). The Pole Physio does not store or have access to your credit card details and is not liable for losses arising from third-party payment systems, except where caused by our fraud or negligence. 

 

2. Refund Policy – Online Training Programs, Courses, Webinar/Workshops & Digital Products

 

Due to the digital nature of these products and immediate access to materials upon purchase, all sales are final and non-refundable and non-transferable, except where required under Australian Consumer Law.

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​By completing a purchase, you acknowledge and agree that refunds will not be issued for change of mind, scheduling conflicts, non-use, or non-attendance.

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3. Australian Consumer Law

 

Nothing in this Policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL).

 

Under the ACL:

• Our services come with guarantees that cannot be excluded.

• If a service has a major failure, you may be entitled to cancel the contract and receive a refund for the unused portion, or compensation for reduced value.

• If a failure does not amount to a major failure, you are entitled to have the issue rectified within a reasonable timeframe.

 

If there is any inconsistency between this Policy and the ACL, the ACL will prevail.

 

Further information about your rights can be found at the Australian Competition and Consumer Commission (ACCC).

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4. Change of Mind

 

We do not offer refunds for change of mind, finding a similar product cheaper elsewhere, or changes in personal circumstances that do not constitute a failure under Australian Consumer Law.​

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5. Processing Time

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Where a refund is required under Australian Consumer Law, we aim to process approved refunds within two (2) business days.

Refunds will be issued to the original payment method unless otherwise agreed.

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Where legally permitted, merchant processing fees may be deducted from refund amounts.

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6. Contact

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If you have questions regarding this Policy, please contact: info@thepolephysio.com