Last Updated: Feb 22, 2026

 

1. General

 

By accessing or purchasing any Online Products provided by The Pole Physio (“we,” “us,” or “our”), you acknowledge that you have read, understood, and agree to these Terms and Conditions. This Agreement constitutes the entire understanding between the Parties regarding the use of Online Products and supersedes all prior agreements, except for terms implied by law which cannot be excluded, or terms specifically incorporated by reference.

 

2. Interpretation and Definitions

 

Definitions

 

In this document and the documents incorporated by reference, the following terms have the following meanings unless the context clearly requires otherwise:

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• "Agreement" means the terms and conditions of purchasing our Online Products as set out in this document and the documents incorporated by reference;

• "Business Days" means any day other than a Saturday or a Sunday or a day declared as a public holiday under the Public Holidays Act 1993 (Vic);

• "The Pole Physio" means us;

• "Clinician" means any treating healthcare practitioner of our team;

• "Online Products" means any health-related products provided by us in return for a fee including any workshops, courses or ready made exercise programs

• "Web site" means the web site located at the domain "https://www.thepolephysio.com" and on all sub-domains, folders and sub-folders on this domain.

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Interpretation

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In this document, unless the context clearly requires otherwise:

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• The terms "we", "us" and "our" are references to are provided via this web site, which is owned and operated by The Pole Physio Australia Pty Ltd, trading as The Pole Physio, our successors and assignees;

• Words defined in the singular have the corresponding meaning in the plural;

• Reference to a "person" includes a reference to a corporation, association or other entity;

• Reference to a "written request" means a request submitted to us by email, by post, by fax or using the "contact us" form on the web site;

• Reference to the "Parties" means both you and us; and

• All monetary amounts for Online Products are expressed in US dollars.

 

​​3. Consent

 

By purchasing or using our Online Products, you signify your express consent to this Agreement. We reserve the right to update or modify this Agreement from time to time. You are responsible for reviewing this document prior to each engagement with our Online Products.

 

4. Eligibility of Online Products

 

You must be at least 18 years of age to purchase or use our Online Products. By engaging with our Online Products, you confirm that you meet this eligibility requirement.

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5. Online E-Courses

 

The Pole Physio provides access to a variety of online educational courses delivered through our platform, designed to support self-paced learning. Enrolment grants participants access to curated content, interactive modules, practical exercises, and resources intended to facilitate effective knowledge acquisition and skill development. Our team of clinicians and instructors provides guidance and support to ensure a professional, collaborative, and safe virtual learning environment.

 

By participating in our online courses, you agree to abide by the terms and conditions governing access, use, and engagement with these educational resources.

 

5.1 Scope of Online Courses

 

The scope of these online courses includes, but is not limited to:

• Educational Content: Structured lessons, instructional videos, demonstrations, and written materials designed to develop understanding and proficiency in pole, aerial, and movement-based skills.

• Interactive Modules: Quizzes, practical exercises, assessments, and other interactive elements to reinforce learning objectives and facilitate engagement.

• Resources and Materials: Downloadable handouts, guides, reference documents, and supplementary resources to support independent study and practical application.

• Skill Development and Practice: Techniques, exercises, and instructional guidance intended to improve your practical skills and theoretical knowledge in relevant disciplines.

• Professional Guidance: Advice and recommendations provided by our clinicians and instructors to support safe, effective, and progressive learning.

 

Participants are responsible for selecting courses appropriate to their experience level, prior knowledge, and learning objectives. While the courses are designed for educational purposes, we recommend consulting a qualified professional if participation involves physical activity or application of techniques that could affect your health, safety, or wellbeing.

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6. Online Training Programmes

 

The Pole Physio offers online pre-made training programs designed to support strength, flexibility, and skill development for pole, aerial, and movement-based disciplines. These programs include structured on- and off-the-pole exercises, progressive routines, educational guidance, and supporting resources tailored to help participants achieve their training goals.

 

6.1 Scope of Online Conditioning Programs

 

The scope of these online conditioning programs includes, but is not limited to:

• Educational Content: Instructional videos, demonstrations, and written guides to support understanding of exercises, technique, and training principles.

• Progressive Routines: Structured exercise plans designed to build strength, flexibility, and skill progressively over time.

• Resources and Materials: Exercise trackers, and reference materials provided to facilitate consistent and safe practice.

• Skill Development and Practice: Practical exercises and techniques intended to enhance physical performance, which may include on- or off-the-pole movement guidance.

• Professional Guidance: Recommendations and advice provided by our healthcare team to support safe, effective, and progressive training.

Participants are responsible for selecting programs appropriate to their fitness level, health status, and goals. We recommend consulting with a healthcare professional prior to commencing any program to ensure suitability and safety.

 

7. Online Webinars/Workshops

 

The Pole Physio offers live and recorded online webinars and workshops designed to provide education, training, and practical guidance to participants in the areas of pole, aerial, and flexibility-related skills, strength, conditioning, and professional development.

 

By enrolling in or attending an online webinar or workshop, you are granted access to curated content, instructional demonstrations, interactive sessions, and supporting resources. These sessions are intended to provide professional guidance, educational insights, and practical strategies to enhance your skill development, training, or teaching capabilities.

 

7.1 Scope of Online Webinars/Workshops

 

The scope of these online webinars and workshops includes, but is not limited to:

• Educational Content: Live or pre-recorded presentations, demonstrations, or instructional materials designed to facilitate learning in your chosen area.

• Interactive Elements: Q&A sessions, polls, discussions, and other forms of engagement with instructors or other participants, where applicable.

• Resources and Materials: Downloadable worksheets, handouts, guides, and reference materials provided to support learning objectives.

• Skill Development and Practice: Practical techniques, exercises, or demonstrations intended to enhance participants’ understanding and proficiency, which may include on- or off-the-pole movement guidance.

• Professional Guidance: Advice and recommendations provided by our clinicians, instructors, and educators, intended to support safe, effective, and progressive learning.

 

Participants acknowledge that engagement with webinars and workshops is voluntary and that any application of techniques or guidance is undertaken at their own risk. Online sessions are designed to provide educational and instructional guidance; they do not replace personal medical advice, diagnosis, or individualised treatment.

 

8. Limitations of Online Products

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Our online products are designed to offer convenience and accessibility, but it's essential to be aware of certain limitations that may impact your experience. By engaging with our online products, you acknowledge and accept the following considerations:

• Access and Connectivity: Access to our online products relies on a stable internet connection. Users in areas with limited connectivity may experience challenges in accessing content or services.

• Technical Compatibility: Ensure your devices, operating systems, and browsers are compatible with our online products to optimize your user experience. Technical issues may arise if using outdated or incompatible technologies.

• Security Concerns: While we prioritize the security of your information, online products may be susceptible to security threats. Users should exercise caution and implement best practices for online security.

• Dependence on Third-Party Services: Some products may rely on third-party platforms or services. Disruptions to these services could impact the functionality or availability of our online products.

• Learning Curve: Users, especially those less familiar with technology, may encounter a learning curve when using new online products. We encourage users to familiarize themselves with the provided guides and support resources.

• Lack of Physical Interaction: Certain online products may replace or simulate physical experiences. It's important to note that these may lack the tangible or interpersonal elements found in traditional, physical counterparts.

• Limited Customization: While we strive to provide a versatile experience, some online products may have limitations in terms of customization or personalization.

• Content Accuracy: Information within our online products is subject to regular updates with research, but there may be instances where content becomes outdated. We strive to update all content within a timely fashion.

• Dependency on External Factors: Our online products can be influenced by external factors such as server outages, regulatory changes, or global events. Such factors may impact the availability or functionality of our products.

 

By utilising our online products, you agree to consider these limitations and understand that they are inherent to online services. We are committed to addressing issues promptly and enhancing our products continuously. Your use of our online products indicates your acknowledgment and acceptance of these limitations.

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9. User Responsibilities of Online Products

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To ensure a positive and secure experience with our online products, users are expected to adhere to the following responsibilities:

• Accurate Information: Provide accurate and truthful information during the registration and usage of Online Products to facilitate effective communication and personalised experiences.

• Secure Account Credentials: Safeguard your account credentials, including usernames and passwords. Users are solely responsible for any activities conducted under their accounts.

• Compliance with Terms: Abide by the terms and conditions outlined for the use of our online products. Users are expected to familiarize themselves with and adhere to the guidelines provided.

• Responsible Conduct: Engage with Online Products responsibly and ethically. Users should refrain from engaging in any activities that may disrupt the services, compromise security, or violate legal regulations.

• Respect for Others: Maintain a respectful and inclusive online environment. Users should refrain from engaging in any behaviour that may be offensive, discriminatory, or harmful to others.

• Regular Updates: Keep your contact information up-to-date to ensure effective communication regarding account-related matters, updates, or important announcements.

• Technical Requirements: Ensure your devices and internet connection meet the necessary technical requirements for optimal access and functionality of our Online Products.

• Prompt Reporting: Report any unauthorized access, suspicious activities, or security concerns promptly to our support team. Timely reporting helps us address potential issues and maintain the integrity of our services.

• Personal Safety: Prioritize your personal safety and well-being. Users engaging in our Online Products should follow guidelines carefully and cease activities if they experience discomfort or adverse effects.

• Feedback and Communication: Provide constructive feedback about your experiences with our Online Products. Your insights help us enhance our services and better cater to user needs.

• Compliance with Laws: Users must comply with all applicable laws and regulations while using our Online Products, respecting intellectual property rights, and refraining from engaging in any unlawful activities.

• Respect intellectual property rights: Users are strictly prohibited from sharing our Online Products with any third party. All Online Products are intellectual property of The Pole Physio and we assume no duty of care regarding any third persons.

 

By accessing and using our online products, users agree to uphold these responsibilities. Failure to comply with these user responsibilities may result in restrictions on account access or other appropriate actions deemed necessary by us. We are committed to maintaining a safe, secure, and positive online environment for all users.

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10. Privacy and Confidentiality

 

We are committed to protecting the privacy and confidentiality of your health and personal information. All personal data is handled in accordance with applicable privacy laws and the Company’s Privacy Policy, using secure storage, encryption, and access controls.

 

10.1 Privacy Policy

The Privacy Policy forms part of this Agreement. By using our Online Products, you agree to its terms. The Privacy Policy can be found here.

 

​11. Informed Consent

 

By agreeing to engage in our Online Products, users are provide informed consent, acknowledging their understanding of the potential risks and benefits associated with the Online Product

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12. User Feedback

 

We value your feedback as an integral part of our commitment to continuous improvement. We encourage users to share their experiences with our Online Products openly. Your feedback is crucial in helping us understand your needs better and enhancing the quality of our services. All feedback will be treated confidentially and used solely for service improvement.

 

13. Payment and Billing

 

Payment for online products are accepted via credit and debit cards. Prices are displayed on the website and may change. Charges are inclusive of applicable taxes unless specified. Users are responsible for any additional taxes based on local regulations. Prices for online products are listed in USD to maintain universal currency and in line with the restrictions of software we utilise.

 

Payments are processed securely via third-party gateways (e.g., Stripe). The Company cannot access card details. We are not liable for losses unless caused by fraud by the Company or employees. Users must report disputed charges promptly.​

 

14. Refunds and Cancellations

 

All payments for Online Products are non-refundable and non-transferable. Users can refer to our Payments & Refunds Policy for Online Products for further information.

 

15. Termination of Online Goods

 

We retain the right to terminate access to goods in specific situations to maintain the standards of our business. Services may be terminated if users fail to comply with their responsibilities, such as:

• Providing inaccurate health information

• Disregarding prescribed instructions

• Engaging in inappropriate behaviour during use of Online Products

• Failing to fulfil payment obligations.

 

In cases of non-payment, we may, at our discretion, suspend or terminate services until outstanding payments are settled. Termination decisions will be made judiciously, with the overarching goal of preserving a safe, respectful, and effective environment for all users. Any termination due to non-compliance or failure to pay will be communicated clearly, and users will be provided with an opportunity to address and rectify the issues before service termination takes effect.

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16. Liability

 

To the maximum extent permitted by law, including the Australian Consumer Law, our liability for any issues related to our Online Products is limited. We shall not be held legally responsible for any direct, indirect, special, incidental, or consequential damages, including but not limited to loss of profits, data, injury or other intangible losses.

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By engaging in our Online Products services, you acknowledge and agree that our liability is expressly limited, and we are not liable for any damages arising from errors or omissions in our documents or information, the use of our services, or any third-party content, links, comments, or advertisements. Your use of our services is at your own risk, and you agree that we shall not be held liable for any loss or damage, whether foreseeable or not, resulting from your use or reliance on our services.

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It is your responsibility to ensure that our Online Products meet your specific requirements, and you acknowledge that information and materials provided may contain inaccuracies or errors. We do not warrant that our services will be error-free or uninterrupted, and we reserve the right to restrict, suspend, or terminate access to our services at any time without notice. This limitation of liability is a fundamental part of our Terms and Conditions, and you accept these terms by continuing to use our Online Products.

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17. Governing Law

 

These Terms and Conditions, as well as any disputes arising from the use of our Online Products, shall be governed by and construed in accordance with the laws of Victoria, without regard to its conflict of law principles. You agree that any legal action or proceeding between you and us for any purpose concerning these Terms and Conditions for the use of our Online Products services shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Victoria, Australia, and you hereby consent to the personal jurisdiction and venue of such courts. Any cause of action or claim you may have with respect to the services must be commenced within one (1) year after the claim or cause of action arises or be barred. In the event of any dispute, both parties agree to make a good faith effort to resolve the matter informally. If resolution cannot be reached informally, any legal proceedings shall be conducted in accordance with the laws and jurisdiction specified herein.

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18. Changes to Terms of Conditions

 

We reserve the right to update or modify our terms and conditions from time to time. Should we update, amend or make any changes to this document, those changes will be posted on this page and patients will be notified via email. It is your responsibility to ensure you are up to date with any of these changes.

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19. Contact

 

For any support, inquiries or concerns regarding our Online Products, please contact info@thepolephysio.com ​​